Inquiries

※ We will basically respond to inquiries by email within 24 hours, excluding weekends and holidays.
However, if you do not receive a reply after a significant period, it is possible that your email did not reach us,
so please check your email settings.
※ In the unlikely event that we are unable to send an email, we would appreciate it if you could also provide your phone number.
※ Please check your email reception settings and ensure you can receive emails from PCs.
Additionally, if you are using a mobile carrier email address,
there is a possibility that our reply may not be delivered correctly.
※ If you wish to request an inspection or repair, providing purchase information (new or used, purchase date, store of purchase, etc.)
will help us guide you more smoothly. We appreciate your cooperation.

※ To accept repairs and inspections, you must present a "proof of purchase (receipt, delivery note, etc.)" and a "warranty." If you cannot present these, we will not be able to accept your request, so please be aware of this in advance.
※ Support is only available for products purchased from authorized retailers in Japan.
※ Inspection and repair support is only available for products purchased from authorized retailers in Japan.
Products purchased overseas or through unofficial channels (such as private transactions) are not covered by our support. Please contact the place of purchase directly.