After-sales support
We also provide after-sales support on this website.
(*Our support is generally for customers who purchased genuine domestic products (from our direct sales or authorized domestic retailers).
Purchases made overseas (through agents, etc.) are not eligible.
In such cases, please contact the agent from whom you purchased the product.
(*When requesting repair or inspection, please present proof of purchase (receipt) and warranty.
(We may refuse service if we cannot confirm these documents))
(*Our support is generally for customers who purchased genuine domestic products (from our direct sales or authorized domestic retailers).
Purchases made overseas (through agents, etc.) are not eligible.
In such cases, please contact the agent from whom you purchased the product.
(*When requesting repair or inspection, please present proof of purchase (receipt) and warranty.
(We may refuse service if we cannot confirm these documents))
1. If your product is faulty, please contact us here.
2. If you are instructed to send your product for repair by our inquiry desk, please send it to the address below.
20-4-201 Minamishinmachi, Hachioji-shi, Tokyo
Oriolus Japan LLC, Fault/Repair Center